UX CASE STUDY

Reimagining the
Art Gallery Experience

Gallaflex streamlines exhibition discovery and check-ins, helping art enthusiasts immerse themselves without the logistical hassle.

Role

Product Designer

Timeline

4 Weeks Sprints

Platform

iOS & Android

Tools

Figma, Miro

Gallaflex App Mockup

The Challenge

Art enthusiasts often struggle to discover nearby galleries when exploring new cities. On top of discovery, the physical check-in process involves queuing and paper tickets, taking time away from the actual experience.

Our Goal

To design a unified platform that allows users to discover exhibitions based on taste, schedule visits instantly, and access curation details to deepen their understanding of the art.

01. Research

Understanding the User

We conducted interviews with art lovers to identify friction points in the current gallery visiting experience.

Participant Criteria

  • Art enthusiasts
  • Frequent travelers
  • Age 18-45
1

Discovery is fragmented

Users rely on multiple disjointed sources (Google Maps, Instagram, blogs) to find galleries, leading to decision fatigue.

2

Logistics kill the vibe

Long queues and physical ticketing processes break the immersion before the user even sees the art.

3

Missing Context

Visitors often want more context about the artwork but find gallery plaques insufficient or crowded.

02. Persona

Meet Olivia

We synthesized our findings into a primary persona to guide our design decisions.

Persona

Olivia, 28

The Creative Explorer

"I want to immerse myself in the art world without the hassle of logistics."

Goals

  • • Understand art history instantly
  • • Check-in seamlessly via mobile
  • • Find hidden gems nearby

Frustrations

  • • Galleries closed unexpectedly
  • • Paper tickets & long lines
  • • Overcrowded spaces

Says

"I want connection."

Thinks

"Needs convenience."

Does

"Shares on social."

Feels

"Inspired yet annoyed."

03. Testing

Sample Interview Note Sheets

Detailed observations from our usability testing sessions.

Task Completion Legend

Easy to complete Score: 1
Completed with difficulty Score: 2
Not completed Score: 3
N
Participant: Nina Full Session Log
Task / Prompt Click Path Observations & Quotes Score
Prompt 1 "Let's open the app. Now try to search for art galleries in your area." Home page → Search location by Name → scroll listing

• Looking for list-view switch
• Ignored "current location" feature

"Oh, this is map view. I need list view like Airbnb."

1
Prompt 2 "See the details of a specific art gallery." Home → Search → scroll → Apply Filters → Click card

• Took time to scroll
• Struggled with filters

"Hmm, I can scroll, but it took time to figure out."

2
Prompt 3 "Schedule a visit with an art gallery owner." ... → Detail page → Schedule

• Confused by button label
• Didn't scroll details
• Wanted to return home

"This button seems confusing. What do I schedule?"

2
Prompt 4 "Confirm your booking." ... → Schedule → Confirmation Page

"Finally, I am here. Yes, I confirm."

1
Additional Notes: Participant found the map view initially confusing but liked the scheduling confirmation screen.
S
Participant: Sangay Wangdi Full Session Log
Task / Prompt Click Path Observations & Quotes Score
Prompt 1 "Search for art galleries in your area." Home page → On current location → scroll listing

• Didn't use search function
• Didn't use filters

"Yes, on current location."

2
Prompt 2 "See the details of a specific art gallery." Home → Search → scroll → Click card

• Couldn't figure out how to click card initially

"Where do I click? Is there a button... Oh, I can click on the cards, cool."

2
Prompt 3 "Schedule a visit with an art gallery owner." ... → Detail page → Schedule

• Took time to find/understand "Schedule"
• Slow to fill details

"Schedule, let’s see where it leads to. Okay, that is a lot of details."

2
04. Visuals

The Design System

A clean, minimalist aesthetic that lets the art take center stage. We used plenty of whitespace and a sophisticated dark neutral palette for the app UI.

Typography

Aa Raleway

Used for its elegant, artistic feel.

Palette

#2D3748
#8571FC
#F7FAFC

Final Designs

High fidelity screens demonstrating the core discovery and booking flows.

Home

Discovery

Details

Exhibition Details

Booking

Instant Booking